Returns & Exchanges Policy

1. General Information

At Raja Jaipur, we prioritize your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please read our Returns & Exchanges Policy carefully to understand your rights and obligations.

2. Eligibility for Returns & Exchanges

• Product Condition: To be eligible for a return or exchange, the product must be unused, unopened, and in the same condition as received. The original packaging, including any seals or protective covers, must be intact.
• Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required for all returns and exchanges.

3. Timeframe for Returns & Exchanges

• You must notify us of your intent to return or exchange the product within 14 days of receiving your order.
• Once approved, returns must be shipped back to us within 7 days.

4. Non-Returnable Items

• Due to the nature of our products, we cannot accept returns or exchanges for products that have been opened or tampered with, for hygiene and safety reasons.
• Items purchased on sale or as part of a promotion are final and not eligible for return or exchange.

5. Return Process

1. Initiate a Return: Contact our customer support team at [9001339290 , 9529800900/rajamouthfreshner@gmail.com] within the specified timeframe to initiate a return. Please provide your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method as we are not responsible for lost or damaged returns.
4. Inspection and Refund: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. If approved, a refund will be processed to your original payment method within 7-10 business days.

6. Exchanges

• If you wish to exchange a product for a different flavor or type, please follow the return process outlined above and place a new order for the desired product. We do not process direct exchanges.

7. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at [9001339290 , 9529800900/rajamouthfreshner@gmail.com]. We may request photos of the damaged product and packaging. We will arrange for a replacement or refund, including shipping costs, at no additional charge.

8. Cancellations

• Orders can be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled, and the standard returns process will apply.

9. Contact Information

For any questions or concerns about our Returns & Exchanges Policy, please contact us at:

• Email: rajamouthfreshner@gmail.com
• Phone: 9001339290 , 9529800900
• Business Hours: 11 Am to 7 Pm